How to be a GrabCar driver in Singapore (Part One)

After driving Uber for a few months, I decided to see if the grass is really greener on the  other side. I went to sign up to be a GrabCar driver. So far the experience with GRAB is ok, and I will do a comparison of GRAB with UBER on a later post. This post will just be on registering and driving for GRAB.

For those interested in knowing the requirements, or how much you can earn and the different incentives comparison when you drive for UBER, you can use the links to read on my previous post.

How to be a GrabCar driver in Singapore?

How to be a GrabCar driver? What are the procedures to quicken your registration process? How to Operate the App? What to take note of? This post will share the experience I had when I was doing my registration.

Basic Requirements to be a Grabcar driver in Singapore

The criteria to drive for all Private Hire (PH) companies are similar and they are as follow:

  1. At least 21 years old
  2. Singaporean or Permanent Resident (PR)
  3. Class 3 license with minimum 2 years of driving experience

Decide on driving your own car or renting a car

  1. Renting a car
  2. Driving your own car

Renting a car

If you decided to rent a car to drive for GRAB, there is a list of car renting companies in partnership with GRAB. By renting a car from a GRAB partner, you will be able to have more incentives and benefits. You can find the list of partners here.

Do take note if you were to rent your car from GRAB partner, you would not be able to drive for other PH companies. Even if you are allowed to drive for them, you will not be qualified for any of their incentives. GRAB partner cars drivers will only benefit from incentives when driving for GRAB. So take this into consideration before renting a car.

If you decided not to rent a car from GRAB partners, you can also rent a car from any car rental company that registered their car to show a Z10/Z11 vehicle log.

Driving your own car

If you decided to drive your own car to earn some extra cash from it, there are some extra steps that you need to do. However, driving your own car allows you to have the flexibility to drive for any PH companies.

So what additional steps you need?

  1. Own a 4-door car (able to sit 4 passengers or more)
  2. Register a business/company
    1. Visit www.bizfile.gov.sg
    2. Sign in with your Singpass and password
    3. Create a sole proprietorship or set up a company with the business activity code 49219 (Code for Private Car For Hire with Operator)
      • $15 for the reservation of business name
      • $100 for starting the business
      • $3.30 to purchase your ACRA business profile
    4. Download your ACRA business profile
  3. Purchase a commercial insurance and have the Cover Letter or Certificate of Insurance
  4. Make a company stamp. I made my stamp at A1 Business Pte Ltd and it requires 10 min to make, approximately 4-5hours more before the ink seeps through for the stamp to be used.
  5. Refinance your vehicle if it is not fully paid and still need a loan.
  6. Bring your ACRA business profile , Certificate of Insurance , NRIC and Company Stamp to LTA to convert your vehicle from under your name to your company name. Go to the reception counter, obtain the form “M01” to fill up and get a queue number. You are suppose to transfer from yourself to your company name. Wait for your number to be called. Pay $11 for the conversion. They will provide you with the vehicle log to show it has been converted to Z10/Z11, when everything is successful.

Submission of documents ONLINE

When you are done with obtaining all the required documents, regardless if you are renting a car or using your own car, you are to register online to be a GrabCar Driver. If you don’t do the submission online, and decided to go down to their office to have someone to register you, you will be disappointed. You will still be told to go online and submit all the documents online.

What are the documents you need to submit online?

So what are the documents you need to prepare to take photo and submit online?

  1. NRIC
  2. Driving License – Valid Singapore Class 3/3A license
  3. Bank Information – Name, Branch Code, Account Number
  4. Emergency Contact
  5. ACRA BizFile (with Business Activity Code: 49219 for own car) or Car Rental Agreement (rental car)
  6. Commercial Insurance Certificate
  7. Vehicle Log Car showing Z10/Z11
  8. Model of the car you are driving, photo if available
  9. Taxi Vocational License if available (eligible of getting $50 credit). Private Hire Vocational License will be required from mid 2017 onwards.
  10. Email address (Needs to be a Gmail email address)

If some of the documents is not provided by the rental company, most drivers were told to just take a photo of a blank page and submit.

So what is next after you have submit your application online? You will still need to go down GRAB office to undergo a compulsory lesson and register the handphone you are using.

Going for Training at GrabCar office

You will need to proceed to GrabCar office at 18 Sin Ming Lane, #01-11 Midview City, Singapore 573960 for the lesson. The app training schedule can be found in their website. Their training session timing (Correct as of Nov 16) is as follow:

Monday-Friday: 11am, 1pm, 3pm, & 5pm
Saturday: 12pm
Sunday & PH: Closed

What are the things you need to bring down for this training session?

  1. NRIC
  2. Driving License – Valid Singapore Class 3/3A license
  3. ACRA BizFile (with Business Activity Code: 49219 for own car) or Car Rental Agreement (rental car)
  4. Commercial Insurance Certificate
  5. Vehicle Log Car showing Z10/Z11
  6. Taxi Vocational License if available. Private Hire Vocational License will be required from mid 2017 onwards.
  7. Referral Name and IC

These documents will be photocopied and submitted before activation.

Android Phone or iOS Phone?

Good news to all iOS phone users. Now grab is able to allow you to use your iOS phone. Android Phones were the only phones allowed to use the GrabDriver App previously. Now they have come up with an app for iOS users to download the GrabDriver App too.

For Android phone users, you can download the GrabDriver App at https://play.google.com/store/apps/details?id=com.grabtaxi.driver2

For iOS phone users, you can download the GrabDriver App at partners.grab.com/ios/latest/

However, for iOS phone users, the staff would recommend against using iOS phone as it is unstable at the moment and it may affect your ability to accept the job, which would in turn affect your acceptance rate that is crucial in getting your incentives. So you will have to use at your own risk.

You will need to provide your IMEI number and device number for Android Phone users and IMEI number only for iOS phone users. Grab only allows the phone registered to take the jobs.

Getting a Referral Name and IC

Is it important to get a referral when you sign up with Grab? It is not a must to have a referral but it is more beneficial if you have a referral.

When I went down, I did not have any referral as I just wanted to try driving for grab and no one refer me. However, you will get more benefits as compared to signing up alone if you can meet the incentive requirements. Both your referral and yourself will get more incentive in addition to the sign up incentive for new drivers, depending on the promotion they are running. You can go to https://www.grab.com/sg/blog/driver/car/ and look out for the latest referral incentive.

The basic incentive for new driver would be up to $200 credit; (i) $50 Welcome Credit; (ii) $50 Valid TDVL; (iii) $100 ACRA biz owner. With a referral, you can earn additional credits or cash, depending on you rent a car from Grab Partners or using your own car. (Promotion correct as of 5 Nov 16 and subject to changes. )

If you need a referral and need guidance being a GrabCar driver, you can always contact me and I am willing to share with you more tips.

Attending the Training for the App

Currently the training for the app is showing the Android version. However the interface in iPhone looks similar so there shouldn’t be a problem understanding it. The lesson will take around 50-70 minutes. After the lesson, you need to get your application form signed by the trainer and submit your form.

Now you got to wait for 2-3 working days before your you will be in the system and can start driving for GRAB.

What is the difference between GrabTaxi, GrabCar and GrabHitch?

GrabTaxi

GrabTaxi is for taxi drivers to find more customers. Taxi drivers will register with Grab to be a GrabTaxi driver and accept passenger from the app. Charges will be based on taxi rates of the taxi company you take the ride with. The driver will have to download the GrabDriver App in order to pick up customers using the taxi hailing app.

GrabCar

GrabCar is a Private Hire service with drivers either renting a car or using their own car to provide chauffeuring services with the help of GRAB app. It is similar to taxi, but the difference is that it cannot do street jobs which a taxi can. Drivers require to use the app to get a customer. GRAB will determine the rates charged. There will be a 20% service fee deducted from the fare.The drivers will have to download the GrabDriver App in order to pick up customers

GrabHitch

GrabHitch is suppose to be a social vehicle sharing service whereby anyone with a car can provide their service to carpool together up to 2 times a day. Drivers do not have to download the GrabDriver app. Normal Grab passenger app is sufficient. Drivers will just need to provide some basic details and they are able to start driving. They will set their location and will also be able to choose their passenger to share the ride to the destination. Good for those who wish to earn some money to and fro their workplace to cover their fuel cost.

How to use the GrabDriver App?

I will be posting more information for using the iPhone GrabDriver app as I am using an iPhone and there is no tutorial video on the app using iPhone yet.

Menu Page

This is the page where you see your profile and your particulars. You can also access other pages from this menu. They include the home, history, grabpay wallet, blog and support pages. The purpose of the different pages will be explained below.

Home Page

Home page is also the main page you will be in when you first log in. You will see a car (your location) and a map. At the top middle there is an orange “on” button. That button is to click to go online. At the bottom shows your credit balance.

What is credit balance for? Credit is required for you to do jobs. If you have a credit balance of less than $5.00 for grab economy drivers. There will not be any jobs assigned to you. When you complete a job, 20% of the service fee will be deducted from this credit balance. You can transfer cash into credit. However, you are not able to transfer credit back to cash. So consider wisely when you transfer your money into credit.

Tapping on the credit balance tab will display your ratings, acceptance rate and cancellation rate. You will need to meet a certain acceptance rate and low cancelation rate before you are eligible for most incentives.

History Page

History page shows your pass trips. For android users, you will also be able to see your basic fare and your total actual fare. Basic fare is the fare that is according to the rates given without any surge or dynamic pricing. Total actual fare is the fare you actually earn with dynamic pricing in place.

For iPhone users, you are only able to see the trips you have made. There will not be any fares shown due to the latest iOS version is not update. I believe there will be an update in the future and all drivers will be able to see the fares they earn.

GrabPay Wallet

Tapping on the GrabPay Wallet will bring you to another screen with credits and cash balance. These tabs will then lead you to other options.

For Credit tab, there are 3 options. Top-up with account, Top-up with pin, and credit transaction history.

For Cash tab, there are 2 options. Transfer to account and cash transaction history.

Top-up with account

This tab allows you to convert your cash in your GrabPay Wallet into credit so that you can obtain more jobs to earn more money. Remember you need to have credits before you are able to see jobs coming in.

Top-up with pin

This option allows you to top up with a pin code after you have paid for the credits. You can get the credits from atm machines by going to other options and selecting the grabtaxi . Pay to grabtaxi and you can use the pin to redeem your credits

Credit transaction history

This is the page where you see all the transections for your credit. It can be deduction when you complete a job and pay to GRAB the service fee. It can also be addition when you top up your account with credit by the different means discussed above.

Transfer to account

This tab allows you to transfer the money shown as cash in your app to your bank. It is simply to cash out your earnings but the earnings will take approximately a week before reaching your bank account. So do plan ahead early when you need to cash out your money.

Cash transaction history

This page will allow you to see the different earnings credited to your accountT. In other words, it is the earnings page where you see the earnings that is paid by GrabPay. Those trips that are paid in cash would not be shown in this page.

Blog

This blog page will inform you of all the promotion that will be going on for the coming week. Usually there will be update on Sunday and Thursday on the different incentives given during the next few weeks.

Support

The support page allows you to get help when you need them. There is a phone number that is working that you can actually call for help or when you got question. I tried calling them, however, it will take quite sometime before the call gets through, approximately 5-10 mins wait. But at least when it gets through, there is someone to answer your queries. Do take note that you are being charged while you are waiting for someone in the right department to pick up as you are placed on hold. So try not to hold too long  if you cant afford it. You can always try the other methods of contacting them and getting your problem solve.

Next option would be to email them at support.sg@grab.com . It will take some time before you get a reply, but you don’t have to wait.

Last option would be to go down to the GrabCar office and seek help.

Start Driving GrabCar to earn some money

With this knowledge, you can start driving to earn some money. However, you got to bear in mind that Grab was previously designed to help taxi get customers before it came up with GrabCar where Private Hire is able to make use of the app. So some of the functions may still be not as updated as other PH apps in the market. Below are some of the issues you need to take note of before driving.

Self input of tolls and other charges

One of the important thing to learn is to input your tolls and additional charges as they are not automatically calculated. This means you have to take note every time you go through the ERP gantry, how much was deducted and you would have to input these value into the app when you end the trip. Another down side is some passengers may start to argue on the amount of tolls to be charged. Luckily till now I have good customers that accept the extra toll charge which reach $9.50 during peak period ($7-CTE, $2.50 CBD). After the input, it would then calculate and show the final amount that you have to collect from your passenger. Remember not to collect the money that is given as a discount to your passenger. Grab will reimburse you the money that was given as discount to the passenger.

You can also put other charges inside when you wait for your customers for more than 10 mins. Every 10 mins entitled you to charged them $5. But really whether to charge them or not is up to individual. For me if the wait is not that long, I will not charge as having a customer is better than not having one. Waiting a few minutes would not lose out much on profit. You can also charge extra $5 charges when extra stop is made close by.

Use of navigation map

Grab does not have any navigation app and it makes use of either google map, waze or apple map. You will be able to see your vehicle move when there is no passenger or jobs. However, when a job comes in, the screen will freeze and you have to switch to the navigation app to navigate to the location. This is a little troublesome for those who don’t really know the road very well and will have to spend extra time trying to figure how to get to your passenger and sending him to his destination.

However, one thing good about using google map and waze is it will inform you of the traffic condition. If there is a bad jam, you can always recommend to your passenger a better alternative and both would benefit from it. They get to their destination quicker, you can start picking up another passenger earlier. I do not recommend apple map as it will not really indicate the delay or traffic conditions.

Ending of each job trip

When you end your job trip and after you place in the toll charges as taught above, you will be asked if you wish to carry on driving or stop driving. There is both pros and cons to this. Pros being you will not be faulted for not picking up the next passenger if you are busy helping the current passenger and new job trip comes in. The downside is also you may end up losing the opportunity of picking up a passenger nearby when you are spending time going back online. Other PH apps has this function of providing you your next customer if you choose to continue driving even before you end your current trip. I will make a comparison of the pros and cons of the diff PH apps in the next post.

Telephone Masking

Do take note there is no telephone masking when you contact the passenger by call or sms. They will be able to see your actual numbers which some may not like due to privacy issue.

 

Conclusion

If you wish to sign up and drive for GrabCar, it is not a difficult process. However, I would advice you to follow the steps I have told you about to quicken your process instead of just going down to wait and wait and wait. There is also better benefit if you are referred by another driver, instead of signing up alone. Thus if any one who needs a referral you can always look for me by contacting me with the email shown. I am willing to be your referral and provide some rebates if possible. Happy GrabCar.

62 thoughts on “How to be a GrabCar driver in Singapore (Part One)

  1. Hi, I would also like to get in touch with you to understand your experience as an uber/grab driver. Can you PM me your details please?

    Thanks,
    Kevin

  2. Hi, I am planning to join Grab as a driver. I understand there are benefits to referral and referee. Can you PM me your details as a referral?

    Thank you,
    Nick

  3. Hi can you send me a pm?
    Planning on driving grab part time. Can send me a referral as well

  4. Hi there! I would like to like to get you as my referral! Could you pm your details 🙂

  5. Hi, i am planning to be a driver but i can’t decide yet which is more apporiate and would like more information before proceeding. Kindly reply my email and would like to have a chat with you

  6. Hi i am Christopher Tan, would like you to be my referral can you you pm me your details

  7. Hi I’m interested to sign up a GrabCar however not sure what are the advantages of getting referral. Can you share more. Thanks!

  8. Hi I am Richard, current Uber driver and would like you to be my referral to join Grab. Could you kindly email me your details? Thanks.

  9. Hi ,I would like you to be my referral, can message me your details,

    Thank you,
    Yeo

  10. Hi,

    I am Abdul & would like you to be my referral to join Grab. Could you kindly email me your details? Thanks

  11. Hi, I’m planning to join Grab, pls email me your contact details for further discussions.
    Thanks!

  12. Hi, I’m planning to join Grab and would like you to be my referral. Please PM me. Thank you!

  13. Hi,

    I’m keen on being a part time grab driver. I would like to get in touch to understand more about the things to consider. Also if I were to proceed I would like to include you as referral.

    Thanks

  14. Can I drive with newly converted driving license from Malaysia to Singapore? I have started driving since 2001. But got my Singapore driving license just today.

  15. Hi, the information u provide are really awesome. My company is restructing now and i will loose my iob soon. I would like to be a Grab Driver and have you as my referral. Please do get in touch with me. Thank you.

  16. Hi gd afternoon,
    I have a option to buy a car that left 18mth to 10yrs.
    Can i drive with grab using above car to meet grab requirement?

    Tks
    TIM Tan

  17. Hi..pls pm me. I would like you to be my referal when I apply for Grab. I would also like to find out more about Grab.
    Thanks..hope to hear from you soon.

  18. During the election Dave’s place was great for dissecting polls. Polaris turned out to be wrong, but he had great analysis and the liberal jabronies were pretty decent as well. However, in an off year I could see how that schtick might not fly. The best part about Dave’s site was always the commentors.

  19. Hi,
    I’m interested to a part time grab driver. and have you as my referral. Please do get in touch with me. Thank you.

  20. Hi, I am Josephine. Thank yo so much for your blogs.
    I have join Grab before reading your blog. I have yet to collect my car. May i know what if i cancel and don’t want to Grab driver anymore. What is the consequence. How much must i pay?

    Appreciate if you can help me to answer.

  21. Hello there!

    Thank you so much for sharing this blog article! I believed it has helped numerous people getting to understand more on becoming a Grab driver.

    I would like to ask some questions about being a Grab driver too as I might consider becoming one. Kindly pm me when you’re free!

    Thank you.

    Regards,
    Wilson

  22. Hi there,

    I want to drive part time for grab. 6pm to 11pm on week days and 9am to 9pm on weekends. I would like to get in touch to understand more about the things to consider. And if I were to proceed I would like to include you as referral.

    Thanks in advance.

  23. im interested to sign up as a grab driver. need you as a referral, how to go about this? could you please contact me through email?

    thank you,
    qin

  24. Hi, I’m planning to get a second hand car to drive as grab. The car left with 2 year coe. Does it meet the requirements for grab?

  25. Hi,
    i’m planning to be a full time grabcar driver.
    would like to know more about your experiences.
    also can you pls be my referral?
    thank you.

  26. Considering to be a grab driver. Can you get in touch with me for referral and some advice?

  27. Hi…your blog is very informative and you seem genuine to share.

    i am also thinking of driving full time. Can we meet up to learn more from you?

  28. Considering to be a grab driver. Can you get in touch with me for referral and some advice?

  29. Hi,
    I am considering to be a grab driver full time for 3 months heard alot of good and bad comments. Wish to hear more advice from you. Especially on the earnings as well. Thank You

  30. Hi,
    Considering driving for grab full time as a grab driver for 6months.Will like to find out more of the car rental & insurance for car & passenger.Also the earnings & incentives for grab drivers.

  31. Hi,
    I would like to know more about Grab as a full-time driver.
    Issues like rental of car, qualification, incentives, referral, etc.
    Looking forward to receiving your early reply.

    Regards,
    Jimmi

  32. Hi,
    I would appreciate if you can advise me whether I can use my father’s car to register to be Grabcar Driver in Singapore.
    I had the required criteria to drive for all PH companies and I also had created a sole proprietorship company.
    How can I convert my father’s car to Z10/Z11 ?
    Please advise.
    Thanks & Regards,
    Mark

  33. Hi, I’m interested to be a grabdriver, could you advise on the referral and the incentives that we could be entitled for ? Thanks.

  34. Hi there,I’m new to this and I’m interested to be a grabcar driver. I would like u to be my referral and guide me ur experience. Pm me, thanks.

  35. Hi,

    Do not see your email address, I plan to go Grab office to register as Grab Driver today. How could I utilize the referal as you mentioned.

    Appreciated.

  36. Hi there,I’m new to this and I’m interested to be a part timegrabcar driver. I would like u to be my referral and guide me ur experience. Pm me, thanks.

  37. hi
    me and my husband want to join grab and share a rental car, can we just register a partnership company for both of us?
    thanks

  38. Your Blog is very helpful. I am keen to join as Grab Driver. Could I ask for your referral before I register? By the way, does your Uber referral code valid as well?
    Appreciate your reply.

  39. Hi ! If my car coe had already been renewed will i be able to do grab or uber?

    Regard
    Ibnu

  40. Hi, i intend to be a grab driver, so can i get you to be my referral. Thanks

  41. Hi. Would like to be referred for uber and grab, and to know more. Do PM me for me to get more details. Thanks!

  42. Hi,I’m new to this and I’m interested to be a grabcar driver. I would like u to be my referral and guide me ur experience. Pls Pm me, thanks.

  43. Hi, i would like to drive grab, how much of cash do I need to prepare for renting & all administration? Would you like to be my referral? Thanks and await for your reply, good day.

  44. Hi my name is Lyn, iwould like to rent a car from grab and drive as grab car, but would like to understand more from u first, hope to hear from u soon..

  45. Hi I would want to get in touch with you to know more about refinancing my car.
    Appreciate your help.

  46. Hi Sir,
    I am interested to be a grabcar driverand would like to request you be my referral and guide me. Kindly help to forward your details to me.
    Thanks. and Best Regards,
    Koh

  47. Hello,
    I’m keen to be a grab driver, can you share your referral code. Pls do PM me, thanks.

  48. Hi, I am interested to drive grab part-time. I have my own car and wish to drive using it. Can you advise me:
    1) On point 4: Is this a car commercial insurance? I already had a comprehensive car insuarance.
    2) Do I need to register the company, convert the car to under the company name before I can register with Grab/Singapore Taxi Academy to obtain the PDVL?
    3) I would like to have your details as my referral.
    Thanks for blogging to share and provide us with such wonderful information.

  49. Hi, just shown and read your blog and found it very informative and instructive. Tomorrow I planned to register with Uber, and would like to appoint you as my referral. Appreciate much if you an share your details for it. Any suggestion to it is much appreciated. Thanks

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